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Net Promoter Score Calculator

Calculate NPS scores

Our Net Promoter Score Calculator is designed to provide businesses with a simple yet effective means of assessing customer loyalty and satisfaction. By inputting the percentage of promoters (customers who rate 9-10) and detractors (those who rate 0-6), this tool calculates your overall NPS score. This score, which can range from -100 to 100, gives you key insights into your customer base and their willingness to recommend your brand to others. Understanding and utilizing your NPS score is crucial for driving marketing and growth strategies. The NPS metric not only helps you identify areas for improvement within your offerings but also benchmarks your customer loyalty against industry standards. By regularly assessing your NPS, you can track progress over time, evaluate the impact of strategic changes, and enhance customer retention efforts. Use our calculator today to unlock valuable insights that can transform your customer relationships and propel your business forward.

Frequently Asked Questions

What is Net Promoter Score (NPS)?

Net Promoter Score (NPS) is a metric used to gauge customer loyalty and satisfaction. It ranges from -100 to 100 and is derived from survey responses.

How do I calculate NPS using this tool?

To calculate NPS using our tool, simply input the percentage of promoters and detractors collected from your survey responses. The tool will compute your NPS score automatically.

Why is NPS important for my business?

NPS helps businesses understand customer loyalty and satisfaction, guiding improvements in customer experience and driving growth.

What do the NPS score ranges mean?

An NPS score above 0 is generally considered good, above 50 is excellent, and above 70 is exceptional. Scores below 0 indicate more detractors than promoters.

Can I use the NPS calculator for multiple surveys?

Yes, our NPS calculator can be used for multiple surveys. You can re-enter the promoter and detractor percentages to analyze different customer segments or timeframes.